Transversal (Verint)

Verint Systems Inc. is a leader in customer experience automation, providing AI-powered solutions that enhance customer interactions and drive business success. Founded in 1994 and headquartered in Melville, New York, Verint became an independent company in 2013. It employs around 3,800-4,000 people and serves approximately 10,000 customers across more than 175 countries, including over 80% of the Fortune 100. The company's main offering is the Verint Open Platform, an open-architecture solution for customer experience automation. Its product portfolio includes Workforce Engagement Management, Conversational AI with specialized bots, Customer Engagement Solutions, Fraud and Security Solutions, Quality and Compliance tools, Knowledge Management systems, and Voice of the Customer analytics. Verint's innovative bot strategy, launched in late 2023, features bots designed to streamline customer interactions. The company serves various industries, including financial services, healthcare, and telecommunications, and has secured significant contracts, such as a $49 million deal in healthcare.